❓ Knowledge Base
How Can We Help You?
Everything you need to know about ordering on Lele, delivery times in Nirmali, S COIN cashback, and payment security.
⏱️ How fast is delivery in Nirmali?
Hot food from restaurants is prepared fresh and delivered in 20 to 30 minutes. For Lele Mart daily groceries, milk, vegetables, and snacks, express delivery reaches your doorstep in 15 to 20 minutes!
🪙 What is S COIN and how does cashback work?
Lele provides genuine S COIN cashback rewards on every order. For every ₹10 you spend on food or mart items, you automatically earn 1 S COIN. Every 100 S COIN = ₹10 flat cash discount, auto-credited on successful delivery with 30-day validity.
💵 Can I pay Cash on Delivery (COD)?
Yes, absolutely! We accept Cash on Delivery (COD) as well as Instant UPI Scan & Pay (Google Pay, PhonePe, Paytm, BHIM) upon placing your order or when the rider arrives.
🚴 How do I track my order in real time?
Once you confirm your order, our live GPS rider tracking simulation is triggered. You will see real-time status milestones: Order Confirmed ➔ Kitchen Preparing ➔ Rider Picked Up ➔ Delivered. You also receive complete order receipts via WhatsApp.
🛡️ Is there any extra price markup on food?
Zero markup guarantee. You pay the exact same honest prices on Lele as walking up to the restaurant or grocery store counter yourself in Nirmali.
🤝 How can I register my restaurant or kirana shop on Lele?
Simply visit our Restaurants page or send us a WhatsApp message at +91 77798 77811. Our local onboarding team will activate your digital store within 24 hours with 0 onboarding fees!
Still need quick help?
Our Nirmali customer team is online and responds on WhatsApp within minutes.
💬 Chat on WhatsApp (+91 77798 77811)